Cancellation rights
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes predominantly outside their trade, business, or profession.)
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you ordered one or more goods in a single order and these goods are delivered together;
on which you or a third party named by you, who is not the carrier, have taken possession of the last good, provided that you ordered several goods in a single order and they are delivered separately;
on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or last piece, provided that you ordered a good that is delivered in several partial shipments or pieces.
To exercise your right of withdrawal, you must inform us:
Heinz-Peter Hebbel
Im Auchtert 32
72186 Empfingen
Germany
Phone: +49 7485 1500
E-mail: info@hps-sport-shop.de
by means of a clear declaration (e.g. a letter sent by post or an e-mail) stating your decision to withdraw from this contract.
You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we receive your notice of withdrawal.
We will use the same means of payment for the refund that you used in the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for the refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods — whichever occurs first.
You must return or hand over the goods to us without undue delay and no later than 14 days from the day you notify us of the withdrawal.
The deadline is met if you send the goods before the period of 14 days has expired.
You bear the direct costs of returning parcel shippable goods.
You bear the direct costs of returning goods that cannot be sent by parcel service, in the amount of 9 EUR.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
for the supply of goods that are not prefabricated and for which an individual selection or determination by the consumer is relevant, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that may perish quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages whose price was agreed upon at the time of the contract but which can only be delivered 30 days after conclusion of the contract and whose current value depends on market fluctuations beyond the trader’s control;
for the supply of newspapers, periodicals, or magazines, except for subscription contracts.
The right of withdrawal expires prematurely for contracts:
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, due to their nature, have been inseparably mixed with other items after delivery;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To:
Heinz-Peter Hebbel
Im Auchtert 32
72186 Empfingen
Germany
E-mail: info@hps-sport-shop.de
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
__________________________ Date: __________________
(*) Delete as appropriate.
Additional Voluntary Customer Information on Returns & Exchanges
(This section is not part of the statutory withdrawal instruction but provided as an additional customer-friendly service.)
Dear Customer,
Thank you for your message.
Please send your return prepaid (postage paid) to the following address:
HP's Sport-Shop Schwenningen
Jägerstraße 7
78054 Villingen-Schwenningen
Germany
Your purchase amount will be refunded immediately upon receipt of the returned goods or offset against a requested exchange item.
If you wish to exchange for another size, please indicate this in the return package or send us an e-mail with the necessary details.
We will be happy to send the exchange item in advance on invoice if required.
Please include the withdrawal form or a short note with the order number to help us process your return quickly.
For shipments within Germany, exchanges are free of shipping costs for orders with a product value of €40 or more.
Below €40, we charge a shipping fee of €4.
Please note that return shipping costs are generally borne by the customer.
In the ice hockey/inline hockey sector, there is significant price competition in Germany.
We already offer very competitive prices — often lower than in Canada or the USA, especially on premium sticks and skates.
Since our competitors also do not offer free returns, we follow this standard.
Exception:
For direct webshop orders (not via eBay or Amazon) within Germany, we offer a free return label, provided that the remaining order value after the return is at least €300.
You may request this label by e-mail.
You can be assured that we treat all customers equally.